performed initial incident assessment utilizing itil and kepner-tregoe questioning models run incidents with command and control to ensure business and technical teams remain focused on resolving the issue sending out comprehensive communications to stake holders and upper management keeping them informed of the situation hosted major incident management technical calls to mitigate impact to critical applications, hardware failures and outages perform thorough documentation of the incident timeline, plans of action, roll call, impact and details to major incident tickets.

run incidents with command and control to ensure business and technical teams remain focused on resolving the issue sending out comprehensive communications to stake holders and upper management keeping them informed of the situation hosted major incident management technical calls to mitigate impact to critical applications, hardware failures and outages perform thorough documentation of the incident timeline, plans of action, roll call, impact and details to major incident tickets.

24/7 on - call support for major incidents active directory, login scripts, permissions and group policies operating system proficiency: 7, 8, 10 and mac os microsoft office proficiency: 2019 / 365 familiar with supporting dell, hp, lenovo and apple laptops and desktops / laptops product packaging and deployment using sccm administered the creation of asset inventory using sccm, lansweeper, spiceworks and scalable survey basic tcp/ip, dns, dhcp, wireless and vpn experience.

run major incidents with command and control, good attitude, courteous with respect of others send comprehensive communications to stake holders as well as upper management, providing status, action plans and impact details engaged technical support teams, business operations and senior management responsible for detailed documentation, procedures, audit and training worked directly with problem management daily to provide additional information that would help with root cause analysis.

Lansweeper sccm